Dual Dash Privacy Policy

Privacy Policy
‍Last updated: March 20, 2026

We at Dual Dash, Inc. ("Dual Dash", "we", "us", or "our") are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.This policy applies to all websites, web applications, mobile applications, communications, and tools offered by Dual Dash that link to or reference this Privacy Policy (collectively, the "Services").

We aim to keep this clear and straightforward so you can understand how your information is used and why.

Definitions
Administrator:
An individual authorized to manage an organization’s Dual Dash account, including managing users, creating scorecards, overseeing 1:1s, and accessing performance or behavioral data.

Customer:
The organization that has contracted with Dual Dash for Services.

Employee or User:
An individual authorized to use Dual Dash by the Customer, including Managers, Team Members, Executives, or other roles.

Platform Data:
Any data or content submitted to the Services by you, other users, or administrators.

Sensitive Data:
Workplace data that may be more personal in nature, including 1:1 notes, sentiment or stress feedback, and personality or communication assessments (such as DISC or StrengthsFinder).

You or Your:
Any person accessing or using the Services.

Data Ownership and Roles
Dual Dash is a business-to-business platform. The Customer (your employer) owns and controls the data within their account.
Dual Dash acts as a service provider (data processor) on behalf of the Customer.
This means:
- Your employer determines how the platform is used within their organization
- Dual Dash processes data to operate and improve the Services

Use by Minors
The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it. If you believe this has occurred, contact us at privacy@dualdash.com.

Information We Collect
We collect information in the following categories:
‍
1. Information You Provide
- Registration data: name, email, password, role, company, and profile settings
- 1:1 and coaching entries: meeting notes, goals, feedback, recognition
- Assessment data: DISC, StrengthsFinder, and other communication tools (optional)
- Uploaded files: KPIs, rosters, and other organizational dataInformation from Your Employer
2. Information from Your Employer
- Name, email, job title, manager, team structure
- Organizational hierarchy and reporting lines
- KPI benchmarks and role expectations
3. Usage and Device Data
- IP address, browser type, device type, operating system
- Feature usage, time spent, and interactions within the platform
4. Cookies and Analytics
We use cookies and similar technologies to:
- Maintain secure sessions
- Understand how the platform is used
- Improve performance and usability

You can manage cookies through your browser settings.

How We Use Your Information
We use your information to operate the platform as a system of action for coaching and performance.
‍
For Employees and Managers
- Display KPIs, scorecards, and expectations.
- Track behaviors like goal completion and meeting activity
- Support 1:1 conversations with context and prompts
- Provide insights based on role and activity
- Surface communication and coaching guidance

For Administrators
– Manage users, roles, and permissions
- Upload and manage organizational data
- View performance and sentiment data based on permission levels
- Understand platform usage and effectiveness

Platform-Wide
- Operate and improve the Services
- Develop new features and insights
- Provide support
- Maintain security and prevent misuse

We do not sell your personal information.

How Visibility Works
Dual Dash is designed for clarity, not surveillance.

Access to data is controlled by your organization and role:
- Employees typically see their own data
- Managers may see data for their team
- Executives and administrators may see broader or aggregated views

Some data, such as survey responses, may be aggregated to protect anonymity depending on how your organization configures the platform.

AI and Automated Insights
Dual Dash may use automated systems to generate insights, summaries, or coaching recommendations.These are designed to:
- Highlight trends
- Support better conversations
- Provide guidance based on patterns
- They are not used to make automated employment decisions and are intended to support human judgment, not replace it.

Aggregated and De-Identified Data
We may use data that does not identify you personally to:
- Improve benchmarks
- Understand performance trends
- Build new features

This data is anonymized and cannot be traced back to an individual.

Data Retention
We retain Platform Data:
- While your organization is an active customer
- As needed to provide the Services
- For a limited period after contract termination to allow data export

Sensitive data, such as 1:1 notes or sentiment feedback, may be retained or deleted based on your organization’s settings.

Data Security
We take steps to protect your data, including:
- Encryption in transit and at rest
- Role-based access controls
- Monitoring and logging of system activity
- Limiting internal access to authorized personnel
- No system is completely secure, but we work continuously to protect your information.

If you believe your data has been compromised, contact privacy@dualdash.com.

Data Location and Subprocessors
Dual Dash uses trusted third-party providers to host and operate the Services, such as cloud infrastructure and communication services.These providers process data on our behalf under strict confidentiality and security obligations.

Data may be stored and processed in the United States.

Third-Party Integrations
If your organization connects third-party systems, such as HRIS platforms or other tools, data may be shared based on those integrations and permissions. We are not responsible for how third-party services handle your data. Please review their privacy policies.

Your Rights
Depending on your location, you may have rights to:
- Access your data
- Correct your information
- Request deletion of certain data
- Receive a copy of your data
- Limit or object to certain uses

Because Dual Dash is provided through your employer, some requests may need to be directed to them.

You can also contact us at support@dualdash.com.

U.S. State Privacy Rights
If you are a resident of certain U.S. states, such as California, you may have additional privacy rights under applicable laws. We will honor valid requests in accordance with those laws.

Changes to This Policy
We may update this Privacy Policy from time to time. If we make meaningful changes, we may notify you through the platform or by email. Your continued use of the Services means you accept the updated policy.

Contact Us
If you have questions or concerns, contact us:
‍privacy@dualdash.com
support@dualdash.com