Dual Dash Privacy Policy
Privacy Policy
Last updated: August, 1, 2025We at Dual Dash, Inc. (“Dual Dash”, “we”, “us”, or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.
This policy applies to all websites, web applications, mobile applications, communications, and tools offered by Dual Dash that link to or reference this Privacy Policy (collectively, the “Services”).
We aim to make our policy clear and understandable so you can make informed decisions about how your information is handled.
Definitions
Administrator:
An individual authorized to manage an organization’s Dual Dash account, including managing users, creating scorecards, overseeing 1:1s, and accessing performance or behavioral data.
Customer:
The entity or organization that has contracted with Dual Dash for Services.
Employee or User:
An individual authorized to use Dual Dash by the Customer, including Managers, Team Members, Executives, or other roles within the organization.
Platform Data:
Any data or content submitted to the Services by you, other users, or administrators.Sensitive Data: Any demographic, behavioral, or psychological data including DISC, StrengthsFinder, or other personality assessments, 1:1 notes, and stress/sentiment feedback that may be linked to an individual.
You or Your:
Refers to any person accessing or using the Services, including Customers, Administrators, or Employees.
Use by Minors
The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected personal information from a minor, we will delete that data. Please notify us at privacy@dualdash.com if you believe we have data from or about a minor.
Information We Collect
We collect information in the following categories:
1. Information You Provide
- Registration data: Name, email, password, role, company, and any profile photo or settings you provide.
- 1:1 and coaching entries: Content created or submitted by you in structured meetings, action plans, recognition notes, or feedback forms.
- Assessment & personality profile data: Optional data submitted based on DISC, StrengthsFinder, Enneagram, and other communication tools.
- Uploaded files: Files submitted by Administrators or Employees (e.g., KPIs, goal data, or HRIS rosters).
2. Information We Receive from Your Employer
- Your name, email, role/title, manager, team assignments, and demographic or location data.
- Organizational structure (e.g., department, store location, reporting lines).
- KPI benchmarks, job expectations, and role-specific performance metrics.
3. Usage and Device Data
- Log data (IP address, device type, browser, operating system).
- Time spent, features used, interactions with widgets or dashboards.
- Mobile device information if accessed via a mobile browser.
4. Cookies and Analytics
- We use cookies and similar technologies to:
• Analyze traffic and user behavior.
• Maintain secure sessions and platform preferences.
• Improve feature performance and personalization.
- You may manage cookie preferences through your browser settings.
How We Use Your Information
We use your information for the following purposes:
For Employees and Managers:
Display relevant KPIs, scorecard data, and coaching prompts.Track behaviors and habits (e.g., meeting attendance, goal adherence, recognition given).Present communication preferences and recommendations for working together.Surface performance trends and conversation starters for 1:1s.Offer personalized insights based on role, activity, and assessment results.
For Administrators:
Manage account settings and permissions across the organization.Upload user rosters and performance data.Track system usage and effectiveness.View sentiment and performance data in aggregate or individual views, depending on permission levels.
Platform-Wide:
Operate, maintain, and improve the Services.Develop new tools and insights.Provide customer support.Ensure compliance with our Terms of Service.Respond to legal obligations or security threats.We do not sell your personal information to third parties.
Aggregated and De-Identified Data
We may use your data (in a way that does not identify you personally) to:Improve benchmarks across industries.Create performance trend analyses.Develop new features and insights.Support research and platform optimization.This information is anonymized and cannot be linked back to you.
Data Retention
We retain Platform Data:As long as your organization remains an active customer.Until you or your employer request deletion of specific data.For a limited time after the end of a contract, to allow for data export or account transfer.Sensitive data such as 1:1 notes or stress responses may be retained per customer retention settings or until deleted by an authorized party.
Data Security
We take technical and organizational measures to safeguard your data:Encryption of data in transit and at rest.Role-based access controls and audit trails.Regular vulnerability scanning and third-party security reviews.Employee training and access limitations.Despite our efforts, no method of transmission over the Internet is 100% secure. Use of the Services is at your own risk.If you suspect unauthorized access or data misuse, contact us at privacy@dualdash.com immediately.
Your Rights
You may have the following rights, subject to applicable data protection laws:Access – You can request to view or obtain a copy of the personal data we hold about you.
Rectification – You can correct or update your personal information.Erasure – You may request deletion of certain data (e.g., survey responses or 1:1 notes).
Data portability – You can request your data in a structured, commonly used format.Restrict processing – You can limit how we use your information under certain circumstances.
Object – You may object to our use of your personal information for certain purposes.To make a request, email support@dualdash.com. We'll respond within a reasonable timeframe and in accordance with applicable laws.
Third-Party Integrations
If you use third-party integrations (e.g., HRIS tools like Paychex or ClickUp), we may receive or share data based on your use and the permissions granted by your organization.We are not responsible for how these third parties process your data. Please refer to their individual privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. If material changes are made, we may notify you via email or within the platform.Your continued use of the Services after any changes indicates your acceptance of the revised policy.
Contact Us
If you have questions, feedback, or concerns regarding this Privacy Policy or our data practices, contact us at:
📧 privacy@dualdash.com
📧 support@dualdash.com